Frequently Asked Portal Questions Frequently Asked Portal Questions

What is a portal?

A portal is a gateway that allows you to access several resources like myElearning, email and CHOL (that usually require that you sign in to each separately) by only signing in once.


What resources can you access via the portal?

You can access myeLearning, myMail, mySecureArea - (Grades, Timetables, Financials) as well as  Library Resources (Databases, eJournals).

You also get updates on campus news, announcements and events.

There is a document library, currently still in development, with Student Resources - e.g. IT Library, important Student Affairs forms.


How do I login to the portal?

To login to the portal, you must be a registered UWI student. These username and password provided to you to gain access to other services such as wireless network, computer labs or myelearning can also be used to log in to the portal.


What is my username?

Your username is your student ID number


What do I do if I forget my password?

See the relative campus information to the right of this page on how to reset your password.


Can I access the portal from off campus?

Yes. The portal can be accessed from anywhere off campus. All that is needed is an internet connection.


Why do I receive a message about secure and non-secure items when I use the Portal? What should I do?

Click to acknowledge the message. Some of our portlets pull in information from external sites (RSS feeds / Top Stories, weather, verse of the day, video etc.) and this information is not encrypted. That's what generates the warning. This error happens mostly when using Internet Explorer browsers.

Password Reset Password Reset

Password Reset

St. Augustine Campus

Students at the St. Augustine campus can use the self password reset service found at this link

First time users click here to find out about your Password Security Questions

Click here for instructions on how to update your password after you log in to the portal. For further assistance, please contact the St. Augustine Service Desk.

We understand that accessing your student portal and resetting your password is impotrant for your academic journey. To ensure a smooth process, we kindly request that you provide the following details:

  1. Full Name (including middle name/s):
    Please enter your complete name as it appears in our records. This will help us verify your identity accurately.
  2. Student ID:
    Your unique student idetification number is crucila for us to locate your account promptly.
  3. Date of Birth (DoB):
    Enter your date of birth in the format DD/MM/YYYY to further verify your identity.
  4. Programme:
    Specify the academic program you are currently enrolled in.

By including these details, you help us expedite your request and provide you with the support you need effectively. If you encounter any difficulties or have questions, don't hesitate to reach out to our support team at or visit our help desk on campus.


Phone: (868) 663-1334 / 662-2002 x84357

Fax: (868) 662-6071


Mona Campus

Students at the Mona campus can use the self password reset service found at this link

For further assistance, please contact the Mona Help Desk

Phone: (876) 927-1660-9

Fax: (876) 927-2765




Cave Hill Campus

Students at the Cave Hill campus can use the self password reset service found at this link

For further assistance, please contact the Cave Hill Help Desk

Phone:  (246) 417-4191

Fax: (246) 417-4551