Frequently Asked Portal Questions
What is a portal?
A portal is a gateway that allows you to access several resources like myElearning, email and CHOL (that usually require that you sign in to each separately) by only signing in once.
What resources can you access via the portal?
You can access myeLearning, myMail, mySecureArea - (Grades, Timetables, Financials) as well as Library Resources (Databases, eJournals).
How do I login to the portal?
To login to the portal, you must be a registered UWI student. These username and password provided to you to gain access to other services such as wireless network, computer labs or myelearning can also be used to log in to the portal.
What is my username?
Your username is your student ID number
What do I do if I forget my password?
See the relative campus information to the right of this page on how to reset your password.
Can I access the portal from off campus?
Yes. The portal can be accessed from anywhere off campus. All that is needed is an internet connection.
Why do I receive a message about secure and non-secure items when I use the Portal? What should I do?
Click to acknowledge the message. Some of our portlets pull in information from external sites (RSS feeds / Top Stories, weather, verse of the day, video etc.) and this information is not encrypted. That's what generates the warning. This error happens mostly when using Internet Explorer browsers.
St. Augustine Campus
Students at the St. Augustine campus can use the self password reset service found at this link https://my.uwi.edu/web/mycampus/PasswordReset
First time users click here to find out about your Password Security Questions
Click here for instructions on how to update your password after you log in to the portal.
For further assistance, please contact the St. Augustine Service Desk. If you are sending an email, make sure to include the following information:
Phone: (868) 663-1334 / 662-2002 x84357
Fax: (868) 662-6071
Students at the Mona campus can use the self password reset service found at this link https://id.uwimona.edu.jm/.
For further assistance, please contact the Mona Help Desk
Phone: (876) 927-1660-9
Fax: (876) 927-2765
Cave Hill Campus
Students at the Cave Hill campus can use the self password reset service found at this link https://ssrpm.cavehill.uwi.edu/
For further assistance, please contact the Cave Hill Help Desk
Phone: (246) 417-4191
Fax: (246) 417-4551